Privacy Policy.

Last updated: June 2026

TLC Family Dental Centre ("TLC", "we", "us", or "our") respects your privacy and is committed to protecting the personal and health information entrusted to us. This Privacy Policy explains how we handle personal information in connection with our website and the dental care and services we provide in Leduc, Alberta.

We handle personal information in accordance with Alberta's Personal Information Protection Act (PIPA), and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA), along with the professional and ethical obligations that govern dental practice in Alberta. By using our website or receiving care from us, you agree to the practices described in this policy.

1. Scope of this policy

This policy applies to personal information we collect through this website, by telephone, by email or text message, through our online booking and forms, and in the course of providing dental care at our clinic. "Personal information" means information about an identifiable individual. It includes personal health information such as your dental and medical history and your treatment records.

2. Information we collect

The information we collect depends on how you interact with us. It may include the following.

Information you provide to us

• Identifying and contact details, such as your name, date of birth, mailing address, email address, and phone number.
• Appointment and scheduling information, including the reason for your visit and your preferred times.
• Health and dental information, including your medical and dental history, medications, allergies, clinical notes, diagnostic images and x-rays, treatment plans, and records of the care you receive.
• Insurance and billing information needed to estimate coverage and process claims.
• The content of your communications with us, including messages, forms, and feedback.

Information collected automatically

• Technical and usage information when you visit our website, such as your IP address, browser and device type, pages viewed, and the dates and times of your visits.
• Information collected through cookies and similar technologies, as described in the cookies section below.

3. How we collect it

We collect personal information directly from you in most cases, for example when you book an appointment, complete a form, speak with our team, or receive treatment. In some situations we may collect information from others with your consent or as permitted by law, such as a referring dentist or physician, a family member or guardian acting on your behalf, or your insurance provider. We also collect technical information automatically when you use our website.

4. How we use your information

We use personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including to:

• provide, plan, and coordinate your dental care and treatment;
• schedule, confirm, and follow up on appointments, including recall and reminder messages;
• prepare estimates, process payments, and submit insurance claims on your behalf;
• communicate with you and respond to your questions and requests;
• maintain accurate clinical and business records;
• operate, maintain, and improve our website and services;
• send you information about our services or oral health when you have consented to receive it; and
• meet our legal, regulatory, and professional obligations.

5. Consent and your choices

We collect, use, and disclose your personal information with your consent, except where the law permits or requires us to act without it. Your consent may be express, such as agreeing to a treatment plan, or implied by the circumstances, such as providing your contact details so we can reach you about an appointment.

You may withdraw your consent at any time, subject to legal and professional limits and reasonable notice. Withdrawing consent for certain uses may affect our ability to provide some services. If you receive marketing or promotional electronic messages from us, you may unsubscribe at any time using the link in the message or by contacting us, in keeping with Canada's Anti-Spam Legislation (CASL).

6. When we share information

We treat your information as confidential and we do not sell it. We may share personal information in the following limited circumstances:

• within our dental team and with other health professionals involved in your care, such as a specialist to whom you are referred;
• with service providers who perform functions on our behalf, such as our appointment and recall software, website host, payment processor, and secure record-keeping services, who are required to protect your information and use it only for the services they provide to us;
• with your insurer or benefits administrator to verify coverage and process claims, with your consent;
• as required or permitted by law, including to a regulatory authority, in response to a lawful request, or where necessary to protect health or safety.

Some of our service providers may store or process information outside Alberta or Canada. Where this occurs, the information may be subject to the laws of those jurisdictions, and we take reasonable steps to require that it is protected by appropriate safeguards.

7. How we protect information

We maintain administrative, physical, and technical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure. These measures include limiting access to those who need it to do their work, staff training and confidentiality obligations, secure storage of records, and reasonable security measures for our systems. No method of transmission or storage is completely secure, so while we work to protect your information, we cannot guarantee absolute security.

8. Retention of records

We keep personal information only as long as necessary to fulfill the purposes for which it was collected and to meet our legal, professional, and regulatory obligations. Dental records are retained in accordance with the standards that apply to dental practice in Alberta, which generally require records to be kept for at least ten years after the date of the last entry, and for patients who were minors, for at least ten years after the patient reaches the age of majority. When information is no longer required, we dispose of it securely.

9. Your access and correction rights

You have the right to ask whether we hold personal information about you, to request access to that information, and to request a correction if you believe it is inaccurate or incomplete. To make a request, please contact us using the details below. We may need to verify your identity before responding, and in limited cases the law may allow or require us to withhold certain information. We will respond within the timeframes required under applicable privacy law.

10. Cookies and analytics

Our website may use cookies and similar technologies to help the site function, remember your preferences, and understand how visitors use the site so we can improve it. Some features and analytics may be provided by third parties. You can control or disable cookies through your browser settings, although some parts of the site may not work as intended if you do. Where required, we obtain consent for non-essential cookies.

11. Third-party links

Our website may contain links to third-party websites and services, such as our online booking provider or a reviews platform. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing them with personal information.

12. Children and minors

We provide dental care to patients of all ages. For minors, we collect and handle personal information with the involvement and consent of a parent or legal guardian, as appropriate, and in accordance with applicable law. Our website is intended for a general audience and is not directed at children.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the date at the top of this page and post the revised policy here. We encourage you to review this page periodically.

14. How to contact us

If you have a question or concern about your privacy, wish to access or correct your information, or want to withdraw consent, please contact our Privacy Officer:

We take privacy concerns seriously and will work with you to address them. If you are not satisfied with our response, you have the right to contact the Office of the Information and Privacy Commissioner of Alberta. You can find their current contact details at oipc.ab.ca.